Privacy Policy

Effective Date: October 16, 2026
Last Updated: October 16, 2026

Frank P McCartin Co Inc (“we,” “our,” “us”), operating https://goindustrialsupplies.com, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect personal and business information gathered through our website, communications, and customer interactions, including our SMS and text messaging services.

1. Information We Collect

We collect information directly from you when you visit our website, submit an inquiry, request a delivery or pricing quote, place an order, or communicate with us by phone, email, or SMS:

Contact Information: Name, company name, physical/shipping address, billing address, email address, and telephone/mobile phone number.
Transaction & Quote Details: Product inquiries, order history, specifications, delivery location details, and payment information necessary to fulfill your order.
Communications & Inquiries: Records of customer service requests, pricing quotes, contact form submissions, and text messaging communications sent to or received from our business numbers.
Website Usage Data: Browser type, IP address, operating system, and pages viewed, collected automatically by our website hosting provider to maintain website stability and security.

2. How We Use Your Information

We use the information we collect strictly for legitimate business operations, including:

Providing price quotes, product availability, and delivery schedules.
Processing and fulfilling industrial supply orders and coordinating delivery logistics.
Responding to customer service inquiries and support requests via phone, email, or SMS text messaging.
Maintaining internal accounting, tax compliance, and business records.
Protecting against fraudulent, unauthorized, or illegal transactions.

3. Mobile Information & SMS Privacy

Frank P McCartin Co Inc respects your mobile privacy. We adhere to wireless carrier standards and The Campaign Registry (TCR) guidelines:

No Mobile Data Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text Messaging Opt-In Data: Text messaging originator opt-in data and consent will not be sold, rented, leased, or transferred to any third party under any circumstances.
Purpose of Text Messages: We only send SMS text messages to respond to customer inquiries, communicate delivery status, provide requested quotes, or discuss order fulfillment. We do not send unsolicited marketing messages.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

Service Providers: Trusted third-party vendors who assist us strictly in operating our website (including website hosting and contact form processing), telecommunications (e.g., our business phone and SMS provider, RingCentral), payment processing, or freight delivery, under confidentiality obligations. Subject to the SMS commitments in Section 3, these providers may not use your information for their own marketing.
Embedded Content: Our website displays an embedded Google Map and uses Google Fonts. When you load these pages, your browser connects to Google, which may receive your IP address under Google’s own privacy policy.
Legal Compliance: When required by law, subpoena, court order, or governmental regulation, or to protect the rights, property, or safety of Frank P McCartin Co Inc, our customers, or the public.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal and business data against unauthorized access, loss, misuse, or alteration. Access to customer records is restricted to authorized personnel who require it to perform their job duties.

6. Your Rights and Opt-Out Choices

SMS Text Messaging Opt-Out: You may opt out of receiving SMS text messages from us at any time. Simply reply STOP, CANCEL, or UNSUBSCRIBE to any text message you receive from our business numbers. Upon receiving your request, we will send one confirmation message, and you will receive no further SMS messages unless you re-initiate contact.
SMS Support: For assistance with text messaging, reply HELP or call us directly at 800-929-9101.
Updating Your Information: You may contact us at any time to review, correct, or update your contact information on file.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with an updated “Last Updated” date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Frank P McCartin Co Inc
149 Congress Street
Lowell, MA 01852
Phone: 800-929-9101
Email: ELE@goindustrialsupplies.com
Website: https://goindustrialsupplies.com